Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. CUSTOM ITEMS AND T-SHIRT RETURNS WILL NOT BE ACCEPTED.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chubbybunnyco784@gmail.com.

You the customer will need to provide a return shipping label if a return is wanted. We do not pay for the return shipping label. 

You can always contact us for any return question at chubbybunnyco784@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like our: t-shirts and any customizable item. We do print on demand for t-shirts, these are made to your specific size and choosing of customization on certain designs. Therefore, shirts are not refundable due to stock hold. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chubbybunnyco784@gmail.com.